Part-Time Customer Experience Associate

Role Overview

Origin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience.

What You Will Do

Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships. Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.

Why It Might Be a Fit

The ideal candidate is someone who is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry.

Requirements

• At least 2-3 years of experience in a support or customer-facing role
• Strong verbal and written communication skills
• Passion for helping people and a positive, can-do attitude
• Technical Proficiency: Comfortable with SaaS platforms and fintech applications.
• Problem-Solving: Ability to diagnose and resolve customer issues effectively.
• Bachelor’s degree or equivalent experience in business, finance, or related fields.

Benefits

• Generous base salary
• Meaningful equity package
• Healthcare and wellness programs
• Unlimited access to financial planning
• Life insurance for USA-based Originals
• Unlimited DPTO
• Remote-first culture
• Paid Parental Leave