Customer Success Manager, AI Products – MCP Manager

Role Overview

As a Customer Success Manager, you will own the full post-sale relationship with MCP Manager customers, including onboarding, adoption, support, renewals, and expansion. You will work with customers to ensure they get real, measurable value from using MCP Manager, and your insight will shape what we build next.

What You Will Do

Your tasks will include onboarding and adoption, refining success criteria, running regular check-ins, supporting and customer health, renewals, expansion, and billing, and capturing and categorizing customer feedback.

Why It Might Be a Fit

You will be a great fit for this role if you have experience in customer success, account management, or a similar customer-facing role at a B2B SaaS company, and you are comfortable operating in an early-stage, category-creation environment.

Requirements

• 3 or more years of experience in customer success, account management, or a similar customer-facing role at a B2B SaaS company
• owned renewals for a book of business and a track record of retaining customers and growing accounts
• technical fluency in explaining how software products connect to each other
• clear communication skills in writing and in person with audiences ranging from hands-on administrators to CTOs and security leaders
• highly organized and able to manage many accounts, support requests, and internal projects at once
• experience with AI assistants and agents, and curiosity about how companies are adopting them
• comfortable operating in an early-stage, category-creation environment
• ideally, experience with customers in security, developer tools, data infrastructure, or AI software, or hands-on familiarity with AI agents or Model Context Protocol (MCP)

Benefits

• 401(k) plan contribution with employer match
• Commuter allowance (transit stipend)
• 18 paid vacation days (PTO)
• Health insurance
• Personal development budget for every employee
• Hybrid workplace
• Online wellness sessions
• Team events including team buildings, happy hours, company breakfasts/lunches, in-person and virtual
• Refreshments: snacks, fruit, coffee, and drinks in the office