Customer Experience Specialist (Co-op)

Role Overview

CGC Inc. is recruiting a Customer Experience Specialist (Co-op) in Oakville, Ontario. The role will be hybrid remote and require time in the Oakville office. The Customer Experience Specialist will be the primary point of contact for customers placing orders with CGC, receiving and processing customer orders, and answering customer inquiries.

What You Will Do

The successful candidate will build strong relationships with all departments, support sales and marketing efforts, and meet specific individual/team operational metrics as defined in the Customer Service scorecard.

Why It Might Be a Fit

The ideal candidate will be a people and results-oriented individual who incorporates and emphasizes safety and quality in all aspects of the daily work environment, with excellent problem-solving and customer service skills.

Requirements

• Currently enrolled in Diploma/Degree program in Business, Marketing or related field.
• Previous customer service or sales experience preferred.
• Excellent problem solving and customer service skills.
• High attention to detail.
• Must demonstrate proven success at working independently with a sense of urgency and high level of customer focus.