Client Success & Expansion Manager – Account Growth

Role Overview

Lead the Account Management team, protect existing client revenue, and drive account growth across the active client base. This is a 100% remote, full-time position for experienced client success and account management leaders in Latin America.

What You Will Do

Lead a team of Account Managers, maintain low churn rates, resolve high-level client escalations, and identify account expansion opportunities through additional full-time placements.

Why It Might Be a Fit

This opportunity offers high operational impact and career growth for those who excel at retention strategies, process governance, and coaching team members to close upsells through consultative client management.

Requirements

• Results-driven Client Success & Expansion Manager
• Proven track record in B2B Customer Success or Account Management leadership
• Strong expertise in account retention, churn prevention strategies, and closing B2B upsells/account expansions
• Advanced proficiency in HubSpot CRM, account health tracking, and pipeline management
• Experience in BPO, nearshore staffing, or virtual assistant services preferred

Benefits

• Base salary commensurate with experience + attractive performance-based incentive structure
• Paid time off
• Performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations