People Operations & Performance Associate

Role Overview

As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

What You Will Do

Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports. Identify performance risks, analyze root causes, and implement timely improvement plans. Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary.

Why It Might Be a Fit

You’ll thrive here if you live by our core values of ACTION, CARE, OUTSTANDING, DEPENDABLE, and ENERGY. You should have 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar. Experience tracking KPIs, productivity, attendance, deliverables, or service quality is a must.

Requirements

• Fluent in English (C1/C2) and Spanish
• 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Experience with time-tracking tools is a plus
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback
• Excellent communication and attention to detail

Benefits

• Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience
• Paid time off
• Performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations

Tagged as: Project Management