Remote Account Manager & Customer Success | LATAM

Role Overview

Valatam is looking for an Account Manager to build strong client relationships, ensuring customer satisfaction, and driving business growth by effectively managing client accounts, identifying upselling opportunities, and maintaining accurate records of team member placements.

What You Will Do

Manage assigned client accounts to strengthen relationships, satisfaction, engagement, and long-term retention. Conduct consistent client follow-ups to assess productivity, identify risks, resolve concerns, and reinforce Valatam’s value.

Why It Might Be a Fit

You’ll thrive here if you have a proven ability to resolve client complaints, manage escalations, and coordinate solutions across internal teams, and if you have strong communication, analytical, and problem-solving skills.

Requirements

• Fluent English (C1/C2)
• 1–3 years of experience in B2B account management, customer success, client services, or a similar client-facing role
• Proven experience managing multiple client accounts, conducting structured follow-ups, and tracking account health and satisfaction
• Proficiency with CRM platforms, Google Workspace, email and calendar management, databases, and reporting tools
• Experience with staffing, recruitment, outsourcing, BPO, or remote-workforce services is strongly preferred
• Strong communication, analytical, and problem-solving skills

Benefits

• Hourly rate equivalent to approximately USD $1,044 per month
• Paid time off
• Performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations