Sales Operations Specialist

Role Overview

The Sales Operations Specialist is responsible for acting as the leading internal Microsoft Dynamics ‘solutions architect’, with excellent technical and business knowledge related to Dynamics 365, Power Platform and related technologies. This role will apply knowledge and experience to serve each internal customer through proactive and preventative work efforts including solution design, technical implementation and troubleshooting support.

What You Will Do

Assists the various functional resources with requirements gathering, provide design guidance and implementation for small-mid size Dynamics 365 project features, Facilitates discussions with business and technical leaders to extract critical business requirements and implement product customizations or integrations to meet those needs, Provide ongoing Dynamics 365 module system maintenance, development, staging and production troubleshooting and integration support.

Why It Might Be a Fit

The ideal candidate is someone with a few D365/Power Platform projects under their belt, either as a administrator, developer, solutions architect, or business analyst. Socially extroverted by day, technical savant by night, this role balances technical know-how of Microsoft with existing or emerging business processes of a growing and evolving digital distributor.

Requirements

• Associate Degree required, Bachelor’s Degree preferred in Database Management, Business Administration or related discipline
• 3-5 Years Success project managing CRM customizations and implementations
• Microsoft Certified Professional or any of the following MS-365 certifications: Dynamics Fundamentals MB-900, Power Platform Fundamentals – PL-900, Power Platform Solutions Architect – PL600, Sales-MB-210, Marketing-MB-220 and Customer Service-MB-230
• Experience building and configuring CRM forms, views, dashboards & workflows
• Proficient in 365 Applications (Office, Teams, Sharepoint, PowerBI, Azure, etc)
• Understanding CRM API, REST/ODATA and SOAP endpoints desired but not required
• Experience with .NET, SQL Server, JavaScript and C# desired but not required
• Experience with XRM Toolbox, JSON, FetchXml

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Holiday pay
• Life insurance
• Disability insurance
• Travel reimbursement
• Professional development opportunities

Tagged as: Microsoft Dynamics, Power BI, SQL