Role Overview
The Customer Experience Manager will drive sales growth as the leader of the customer experience on the sales floor, actively directing and managing direct reports, and responsible for achieving results through growing and developing the selling team to deliver individual and team success.
What You Will Do
Leads the sales floor and drives store results through the selling team, develops and executes short and long-term strategies to drive top-line sales, and is accountable for the development of associates’ product knowledge.
Why It Might Be a Fit
The ideal candidate will have excellent knowledge of underwear, maintain a focus on bras as the premier product differentiator, and be able to lead and develop leaders and associates in various roles and levels.
Requirements
- Bachelor’s degree in Customer Service, Marketing, Business Administration, or related field
- Min 5 years of related experience in the management of a Customer Service role
- With over 2-3 years of leading the lingerie team, and a team size of 20-30 staff
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