Customer Success Manager, Public Sector

Role Overview

As a Customer Success Manager, Public Sector, you will drive value for government customers from day one, onboard, retain, and grow public sector accounts, and serve as a trusted partner guiding each customer through deployment, adoption, and renewal.

What You Will Do

You will own onboarding end-to-end, navigate the public sector, drive adoption and retention, present to executives, grow the account, and be the voice of the customer.

Why It Might Be a Fit

You will have a unique opportunity to join a growing startup at an early stage where you will feel the impact of your work every day and have an open runway for growth.

Requirements

• 3–5 years in Customer Success, Account Management, or a related client-facing role
• Public sector experience
• Exceptional communication and presentation skills
• Proficiency with CRM platforms

Benefits

• Various high quality medical plans with 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents
• Dental and vision plans with partial employer-paid coverage
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Free access to One Medical, HealthAdvocate and TalkSpace online therapy
• Employer-paid short- and long-term disability insurance
• Equity in a growing startup
• 401k with employer match and immediate vesting (both Traditional and Roth)
• Discretionary PTO (we trust you to take time off when you need it!)
• 13 annual holidays off
• AI Tool Stipend for Personal Use
• Paid parental leave
• Monthly virtual events
• A truly remote-first environment