Customer Success Manager – Japan

Role Overview

As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta’s specialized solutions. You will contribute to the overall success and satisfaction of Vanta’s customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

What You Will Do

Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.

Why It Might Be a Fit

Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of ~150-170 accounts. Background in running a strategic book of business. Willingness to collaborate with others and drive mutually beneficial outcomes. Self-motivated and curious: Bias for action and committed to iterating when necessary.

Requirements

• Have 3+ years of experience in Customer Success at a SaaS company.
• Background in running a book of business of ~150-170 accounts.
• Background in running a strategic book of business.
• Willingness to collaborate with others and drive mutually beneficial outcomes.
• Self-motivated and curious: Bias for action and committed to iterating when necessary.
• Possess clear and thoughtful communication skills, with strong critical thinking ability.
• Be highly empathetic to customers, with a proven track record of long-term customer retention.
• Experience with hitting retention targets and creating happy, healthy customers.
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
• Fluent in Japanese and English, with strong verbal and written communication skills in both.
• Experience working in the security or compliance industry is a bonus.

Benefits

• Industry-competitive salary
• Equity
• Healthcare stipend towards health insurance for you and your dependents
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who attend the office
• 15 days of Annual Leave per year
• 9 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!