Senior Customer Success Manager, Commercial

Role Overview

As a Vanta Senior Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta’s specialized solutions. You will contribute to the overall success and satisfaction of Vanta’s customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

What You Will Do

Guide customers through onboarding, implementation, product adoption, and value-driven success. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.

Why It Might Be a Fit

Have 6+ years of experience in Customer Success at a SaaS company, background in running a strategic book of business, willingness to collaborate with others, and strong critical thinking ability.

Requirements

• 6+ years of experience in Customer Success at a SaaS company
• Background in running a strategic book of business
• Willingness to collaborate with others and drive mutually beneficial outcomes
• Self-motivated and curious: Bias for action and committed to iterating when necessary
• Work effectively in a highly ambiguous, ever-changing environment
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of long-term customer retention
• Experience with hitting retention targets and creating happy, healthy customers
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
• Experience working in the security or compliance industry is a bonus
• Use AI in day-to-day work to amplify your skills and strengthen your outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar

Benefits

• Industry-competitive salary
• Equity
• Healthcare stipend towards health insurance for you and your dependents
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who attend the office
• 20 days of Annual Leave per year
• 9 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!