Role Overview
The Customer Success Manager will own client inquiries, keep clients informed, and help their teams learn the platform and its new features. The role requires working closely with various teams to provide fast and clear answers to clients.
What You Will Do
Key responsibilities include owning hands-on-keyboard platform inquiries, reporting on ticket volume and status, analyzing ticket trends, and leading the resolution of urgent issues.
Why It Might Be a Fit
The ideal candidate is someone who likes being the person clients turn to when something needs solving, is comfortable with campaign data, and enjoys keeping a lot of moving pieces organized.
Requirements
- Proven experience in a customer-facing support, customer success or account management role
- Hands-on experience running a ticketing or help desk platform
- Strong analytical skills
- Strong technical aptitude
- Experience creating and delivering client training, demos and documentation
- Clear, confident written and verbal communication
- Strong organization and time management
Benefits
- Dental insurance
- Vision insurance
- Healthcare
- PTO
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
To apply for this job please visit jobs.ashbyhq.com.
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