Customer Success Manager

Role Overview

Vantage is looking for a Customer Success Manager to lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. The role requires 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.

What You Will Do

The Customer Success Manager will own and lead the complete lifecycle of post-sale customer engagement, become a trusted advisor to Vantage customers, and be the voice of the customer within the Vantage organization.

Why It Might Be a Fit

The ideal candidate has a strong communicator with exceptional attention to detail, previous experience with FinOps Cloud Cost Management solutions, and a bias for action.

Requirements

• 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• Strong communicator with exceptional attention to detail
• Previous experience with FinOps Cloud Cost Management solutions
• Bias for action and continuous development
• Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
• Strong emotional intelligence and the ability to empathize with customers
• Kind person