Role Overview
The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
What You Will Do
You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve. Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
Why It Might Be a Fit
5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS. A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
Requirements
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- Previous experience with FinOps Cloud Cost Management solutions
- Strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
To apply for this job please visit jobs.ashbyhq.com.
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