Role Overview
As a Customer Success Manager, you will be responsible for managing customer accounts, conducting regular check-ins, and helping with test ideas and prioritization. You will also recognize abandonment risks early and proactively approach customers before they cancel.
What You Will Do
Your tasks will include managing customer accounts, conducting cancellation conversations, and providing structured customer feedback to product and development.
Why It Might Be a Fit
You will identify upsell potential and close deals yourself, and you will work closely with sales, support, and product to ensure customer success.
Requirements
- At least 2-3 years of experience in customer success, account management, or consulting
- Understanding of online marketing and web analytics
- Experience with A/B testing, CRO, or GA4 is a big plus
- Technical basic understanding of tracking setup and snippet implementation
- Ability to work well with numbers and prioritize based on data
- Good communication and empathy skills
- Very good German and negotiable English
Benefits
- Variable annual salary of EUR 53,000-72,000
- Additional vacation days
- Benefits for public transportation
- Accommodation
- Possibility of remote work
- Employee discounts
- Mentoring
- Free parking
- Free snacks
- Free drinks
- Home office
- Home office equipment
- Allowed pets
- Vouchers
- Discounts
- Flexible working hours
- Fitness center on site
- Fitness subscription
- Company laptop
- Company phone
- Compensation for travel expenses
- Paid co-working options
- Professional education
- Barrier-free access
- Casual dress code
- Team events and company parties
To apply for this job please visit join.com.
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