Role Overview
The role involves creating outstanding customer experiences, building lasting relationships, and delivering service that exceeds expectations. The customer experience representative will work closely with customers and internal teams to ensure seamless communication, proactive follow-up, and exceptional service delivery.
What You Will Do
Key duties include conducting structured post-service follow-ups, capturing and recording customer feedback, maintaining accurate records, identifying trends, and escalating customer concerns.
Why It Might Be a Fit
The ideal candidate will be passionate about helping customers, solving problems, and delivering service that exceeds expectations. They will have strong communication and interpersonal skills, experience in a customer service or service support role, and a proactive, solutions-focused mindset.
Requirements
- Previous experience in a customer service, service support or call-based role (automotive industry highly regarded)
- Strong communication and interpersonal skills
- Confident engaging with customers via phone and email
- Experience using CRM or customer management systems
- High level of organisation and time management
- Ability to multitask and work in a fast-paced environment
- Proactive, solutions-focused mindset with strong attention to detail
Benefits
- Competitive remuneration package
- Laptop and all business tools required to succeed
- Ongoing training and career development opportunities
- A friendly, supportive, and growing team environment
To apply for this job please visit linkedin.com.
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