Customer Success Manager – Quality

Role Overview

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.

What You Will Do

Support 4-6 large, global customers post-implementation with Veeva Quality applications, lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.

Why It Might Be a Fit

You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.

Requirements

• 7+ years’ experience in Quality within life sciences industry
• Experience working with or in large global pharmaceutical or CRO companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program