Senior Lead Services Engagement Manager (SEM) – eCOA

Role Overview

The Services Engagement Manager Lead (SEM) is responsible for setting customers up for success and representing the entire value proposition and effort behind a Veeva eCOA Implementations. This role is critical in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.

What You Will Do

Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver. Develop and spearhead eCOA service offerings across multiple customer types. Set client and internal stakeholder expectations correctly with a focus on long-term success.

Why It Might Be a Fit

The ideal candidate has 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications, including eCOA, with a proven track record. They should have a strong understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA.

Requirements

• 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications, including eCOA, with a proven track record
• 3+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
• Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
• Ability and comfort to spearhead complex services contracting independently but in close collaboration with key internal stakeholders. Familiarity in working with the Life Sciences Industry
• Ability to engage audiences of varying perception levels, including working with executive leadership. Strong negotiation skills
• Collaborative and consultative work style
• Works well under pressure and with short or competing timelines
• Ability to travel

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program