Growth Account Manager

Role Overview

We are looking for a commercially minded Growth Account Manager to manage and develop an existing portfolio of B2B customers across EMEA. This is a customer growth and portfolio coverage role, focused on building strong, long-term customer relationships, protecting recurring revenue and identifying opportunities to grow existing accounts.

What You Will Do

Manage and develop an assigned portfolio of existing B2B customers, with responsibility for retention, revenue growth and commercial performance. Build strong relationships with key stakeholders, understand their business needs and identify opportunities to add value.

Why It Might Be a Fit

Around 3-5 years of experience in B2B Account Management, commercial Customer Success or customer growth roles. Proven experience managing an existing customer portfolio, with responsibility for retention and revenue expansion.

Requirements

• Around 3-5 years of experience in B2B Account Management, commercial Customer Success or customer growth roles
• Proven experience managing an existing customer portfolio, with responsibility for retention and revenue expansion
• Experience identifying and closing upsell and cross-sell opportunities within existing accounts
• A commercial mindset, with the ability to recognise growth opportunities and manage customer relationships proactively
• Strong relationship-building, communication, negotiation and stakeholder management skills
• Confident working with customer data, revenue metrics, forecasts and CRM systems, ideally Salesforce
• Ability to work independently, prioritise effectively and collaborate with different teams
• Experience in IoT connectivity, telecommunications, SaaS or another recurring-revenue technology business would be a strong advantage

Benefits

• Competitive base salary with performance-linked variable pay
• Flexible working arrangements, depending on location