Customer Experience Specialist

Role Overview

Customer Experience Specialist will accompany customers, customers, and participants before, during, and after further educations, and be the contact person for demanding issues. They will take over organizational and administrative care, coordinate with other teams, and recognize recurring problems to improve processes.

What You Will Do

The Customer Experience Specialist will accompany customers, customers, and participants, take over organizational and administrative care, coordinate with other teams, and recognize recurring problems to improve processes.

Why It Might Be a Fit

The ideal candidate will have a successfully completed academic degree at the master’s level, relevant experience in Customer Success, and excellent communication and people skills. They will be solution-oriented, able to make independent decisions, and have a high digital affinity.

Requirements

• successfully completed academic degree at the master’s level
• relevant experience in Customer Success
• German on a native or C2 level and good English skills
• excellent communication and people skills
• solution-oriented thinking and ability to make independent decisions
• organizational talent, reliability, and a structured way of working
• joy in taking responsibility and bringing things to a close
• high digital affinity and openness to automation and AI

Benefits

• fixed salary
• provision
• target bonus
• €100 monthly occupational pension after 6 months
• 15% contribution to your own contribution
• attractive employee discounts
• 3 paid educational days per year for further education
• 1 additional holiday day for honorary work
• annual health budget of €600 after 6 months
• access to over 13,000 fitness and wellness offers
• regular team events and shared experiences