Role Overview
The Customer Success Manager II will work with Sales, Product, Marketing, Revenue Operations, and Support to ensure customers get real value from Vendasta. They will own a large book of accounts, onboard and train new accounts, and handle escalations for at-risk accounts.
What You Will Do
The role involves working with customers daily, building playbooks and automations, using AI to summarize calls and draft updates, and bringing customer feedback to Product and Marketing.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in a customer-facing role, ideally in Customer Success in SaaS, with clear and confident communication skills, experience running onboarding, account reviews, and escalations, and a process they started that made customers happier or work faster.
Requirements
- Two or more years in a customer-facing role, ideally Customer Success in SaaS
- A degree in Business, Communications, or a related field is an asset
- Clear, confident communication with customers every day
- Experience running onboarding, account reviews, and escalations
- A process you started yourself that made customers happier or work faster
- You stay organized across many accounts at once
- You already use AI daily to draft, summarize, or plan
Benefits
- Health and wellness benefits
- Flex days
- Paid volunteer time
To apply for this job please visit vendasta.bamboohr.com.
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