Role Overview
Vendelux is building a category-defining platform for event marketing intelligence. The Account Manager will own a portfolio of accounts, managing competing priorities with urgency and precision, and will be responsible for driving retention, upsells, and negotiations.
What You Will Do
The Account Manager will function as a true account manager across the full customer lifecycle, leading structured onboarding and training programs, running proactive meeting campaigns, and negotiating renewals and expansions.
Why It Might Be a Fit
The ideal candidate will have 4+ years of experience in Customer Success, Account Management, or a hybrid of both, and will be comfortable traveling to meet customers in person and building face-to-face relationships.
Requirements
- 4+ years of experience in Customer Success, Account Management, or a hybrid of both
- Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
- Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
- Relentless when it comes to retention
- Comfortable traveling to meet customers in person and building face-to-face relationships
- Highly accountable self-starter who doesn’t need to be chased for updates
- Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike
Benefits
- Competitive base salary and bonus
- Equity
- Healthcare covering medical, dental and vision
- 401(k)
- Catered lunch every day in our NYC office
- Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Year’s week
To apply for this job please visit jobs.ashbyhq.com.
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