Customer Success Manager (Mid-Market)

Role Overview

Vendelux is building a platform for event marketing intelligence. The Customer Success Manager will own a portfolio of accounts, manage competing priorities, and drive retention.

What You Will Do

Function as a true account manager, own a portfolio of accounts, lead onboarding and training programs, run proactive meeting campaigns, negotiate renewals, and drive retention.

Why It Might Be a Fit

The ideal candidate has 4+ years of experience in Customer Success, Account Management, or a hybrid of both, with a proven track record of owning the full client lifecycle and a relentless approach to retention.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a hybrid of both
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
• Relentless when it comes to retention — you get creative, you show up, and you don’t give up on an account easily
• Comfortable traveling to meet customers in person and building face-to-face relationships
• Highly accountable self-starter who doesn’t need to be chased for updates
• Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental and vision
• 401(k)
• Catered lunch every day in our NYC office
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Year’s week