Customer Success Manager (SMB)

Role Overview

Vendelux is building a platform for event marketing intelligence. The Customer Success Manager (SMB) will help shape how the company does Customer Success, managing a complex book of business and turning at-risk accounts into long-term champions.

What You Will Do

The role involves managing a portfolio of accounts, leading onboarding and training programs, running proactive meeting campaigns, negotiating renewals and expansions, and driving retention through creative approaches.

Why It Might Be a Fit

The ideal candidate has 2+ years of experience in Customer Success or Account Management, a proven track record of owning the full client lifecycle, and a relentless approach to retention.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a hybrid of both
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
• Relentless when it comes to retention — you get creative, you show up, and you don’t give up on an account easily
• Comfortable traveling to meet customers in person and building face-to-face relationships
• Highly accountable self-starter who doesn’t need to be chased for updates
• Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental and vision
• 401(k)
• Catered lunch every day in our NYC office
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Year’s week