Senior Technical Customer Success Manager

Role Overview

The Senior Technical Customer Success Manager will own the client relationship end to end, from onboarding and implementation through long-term adoption. The role requires a hands-on and technical approach, understanding the client’s business and systems, and building automations, implementation tools, and training to make the rollout succeed.

What You Will Do

The responsibilities include owning the client relationship, leading onboarding and implementation, building automations and implementation tools, designing and delivering training programs, driving adoption, and understanding the client’s priorities and systems.

Why It Might Be a Fit

The ideal candidate will have a proven track record leading enterprise software implementations, a technical background, and business-fluent German and English. They should be an independent self-starter who takes ownership, sees the big picture, and engages confidently with senior stakeholders.

Requirements

• 5+ years in customer-facing roles in B2B SaaS
• Technical background: hands-on with integrations, APIs, data and automation or no-code tools
• Proven track record leading enterprise software implementations with multiple stakeholders
• Business-fluent German and English (C1 or higher)
• Independent self-starter who takes ownership, sees the big picture and engages confidently with senior stakeholders