Customer Experience Advisor

Role Overview

The role involves handling customer interactions through various channels, addressing inquiries, resolving queries, and ensuring a positive customer experience. The ideal candidate is passionate about providing outstanding customer service, adaptable, and willing to take on different activities. The team is fast-paced, diverse, and full of challenges, requiring teamwork and collaboration.

What You Will Do

Answering and recording inbound calls and emails, building strong relationships with customers, and continuously seeking ways to improve the customer experience. The role also involves supporting the business by promoting Veolia’s products and services to customers.

Why It Might Be a Fit

The company is looking for someone who is committed to genuine change, has a passion for personal and professional growth, and is willing to go above and beyond for customers. The ideal candidate is proactive, adaptable, and has a basic understanding of business finance and customer profitability.

Requirements

• Proven Ability to put the customer first
• Ability to take the time to truly listen to customers and understand their needs
• Enjoy working as part of a team and thrive under pressure
• Use strong planning and organisational skills to deliver excellent service
• Show great interpersonal skills and pay attention to detail
• Be proactive, adaptable, and always willing to go the extra mile for our customers
• Have a passion for personal and professional growth and a commitment to exceeding expectations
• Be open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, speed of typing, and a friendly telephone manner are essential
• A basic understanding of business finance and customer profitability is important
• Be proficient in using Google Office Applications and able to learn new systems quickly
• Take initiative and have a genuine interest in going above and beyond for customers
• At least 5 GCSEs grade C or above including Maths and English
• Have the right to work in the UK

Benefits

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Stream – Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities