Role Overview
Join Veras as our Head of Customer Operations, leading a small, high-ownership team building the platform for workforce management in senior care facilities. Run Customer Operations end to end: implementation, account management, and support.
What You Will Do
Lead and coach the Customer Operations team, set standards and playbooks, track team metrics, handle operational escalations, and own one or two strategic accounts directly.
Why It Might Be a Fit
Own the customer experience for a fast-growing platform, join a massive market opportunity, learn from experienced founders, and be part of a team that works hard and plays hard.
Requirements
- Experience running a 10 to 25 person delivery organization as a Director of Implementation, Professional Services or Customer Operations, ideally at a vertical SaaS or HCM company
- A builder-operator: you create the system instead of rescuing every implementation yourself
- Strong coach and communicator, comfortable with administrators, DONs, schedulers and executives
- Hungry and high-initiative, ready to own an entire function
- Data-minded: you manage the team by the numbers and know which ones matter
- Comfortable working closely with Product and Engineering on what to build next
- Experience with long-term care, senior living or healthcare operations a plus
Benefits
- Competitive salary
- Meaningful equity in an early-stage company
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media