Customer Success Manager

Role Overview

Drive satisfaction, retention, and growth across a portfolio of customers as the main point of contact after implementation. Work closely with Product, Support, and Sales to deliver a great customer experience and build long-term relationships.

What You Will Do

Own the customer relationship, drive adoption, find growth opportunities, and ensure customers get measurable value from Verifiable. Lead Quarterly Business Reviews, spot risk and barriers to value, and act as the voice of the customer.

Why It Might Be a Fit

You’ll thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory. You’ll be energized by hard problems, rapid learning, and stepping in wherever the team needs support.

Requirements

• 3+ years in customer success or account management, preferably in enterprise SaaS
• Proven experience building relationships with C-level, VP, and Director-level stakeholders
• Strong technical aptitude: explaining APIs, integrations, and implementation concepts at a high level
• Ability to prioritize, work independently, and manage a large book of customers
• Deep tech stack experience, including leveraging AI, coupled with Slack, GSuite, Jira, and Notion fluency

Benefits

• Health coverage for you and your family
• Unlimited PTO
• Startup equity
• Work from anywhere in one of our eligible US states
• Company-issued MacBook and accessories
• Google Workspace, Notion, and company-wide AI tools