Post Sales Enablement BPO – Sr. Manager

Role Overview

As the Customer Success Enablement Delivery, Senior Manager, you will be the lead enablement strategist for the Global Customer Success (GCS) organization at Verizon Connect, working in the US but directly supporting our BPO partners in Manila. This is a highly strategic position focused directly on revenue retention and account expansion.

What You Will Do

Design, build, and run the playbooks our revenue teams use to manage enterprise relationships, prevent churn, and confidently cross-sell within our existing customer base. Act as the readiness leader for the GCS team during major product launches and pricing changes.

Why It Might Be a Fit

You will have a broad span of influence across the business. Your goal is to actively shape the Sales & retention behavior of senior professionals, including GCS Directors, Associate Directors, SAMs, and CSMs.

Requirements

• Bachelor’s degree or four or more years of work experience
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training
• Commercial Expertise: Strong understanding of B2B SaaS and hardware pricing models, Lifetime Value (LTV), and Net Revenue Retention (NRR) strategies
• Leadership Presence: The ability to confidently advise, influence, and drive behavioral change among senior Customer Success professionals and executive leadership
• Enablement Strategy: Experience building value-selling methodologies, certification programs, and account management frameworks
• Data-Driven Focus: Skilled in using CRM and Customer Success tools (like Salesforce and Gainsight) to turn data into effective training strategies and track return on investment
• Agile Problem Solving: Proven ability to look at a drop in retention, identify the commercial gaps causing it, and quickly launch an enablement program to fix the issue
• BPO experience with partners in Manila or the Phillipines

Benefits

• Medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Overtime, shift differential, holiday pay, allowances, etc.

Tagged as: Data Analysis, Gainsight, Salesforce