Customer Experience Representative I

Role Overview

Deliver outstanding support and assistance to agents, insureds, and customers, handling clerical and technical accounting tasks, and responding to inquiries via phone and email.

What You Will Do

Perform various clerical accounting tasks, process payments, waive fees, and generate reports using Microsoft Word, Document Manager, and Excel.

Why It Might Be a Fit

Strong math skills, previous insurance industry experience, and familiarity with computerized accounting systems are preferred. Ability to work effectively with a variety of company personnel and agents is required.

Requirements

• Associates Degree plus one or more years of relevant experience
• Basic bookkeeping and/or accounting knowledge and skills
• Strong math skills
• Previous insurance industry experience helpful
• Customer service oriented
• Prior telephone customer service experience preferred
• Familiarity with computerized accounting systems and various software
• Proficient typing/data entry and other general clerical skills

Benefits

• Incentive compensation
• Benefits eligible