Role Overview
The role involves taking escalated complaints and seeing them through to resolution, handling technical issues, and helping to clear the current backlog.
What You Will Do
The main responsibilities include taking escalated complaints, handling technical issues, and helping a junior colleague get up to speed.
Why It Might Be a Fit
The ideal candidate has experience handling escalated complaints, can explain contracts and technical problems in plain terms, and has an interest in moving into a client success or account management role.
Requirements
- Experience handling escalated complaints or customer issues, ideally in telecoms, connectivity or IT
- Confidence explaining contracts and technical problems in plain terms
- An interest in moving into a client success or account management role
Benefits
- £25k to £30k basic
- £40k OTE
To apply for this job please visit linkedin.com.
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