Senior Manager, Customer Operations

Role Overview

A senior leadership role accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams.

What You Will Do

Leads Technical Support Analysts, owns key service outcomes, and exercises independent judgment with urgency to identify emerging risks and performance gaps.

Why It Might Be a Fit

Requires 10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations.

Requirements

• 10+ years of experience in enterprise Customer Support, Technical Support, or Service Management
• 5+ years of people leadership experience
• Technical credibility in enterprise SaaS environments
• Strong analytical and operational capability
• Excellent written, verbal, presentation, and stakeholder-management skills

Benefits

• Vertex Bonus Plan (VOB)
• Role-specific sales commission/bonus
• Equity grants