Regional Sales Operations Lead, GEMS

Role Overview

The Regional Sales Operations Lead, GEMs is responsible for optimising the operational effectiveness of the Sales organisation in S Korea, Thailand, Vietnam, Indonesia, the Philippines, and Pakistan. This role can be based in Singapore or Philippines, and leads the Sales Operations and Order Management functions to deliver an exceptional customer experience.

What You Will Do

Strategic Sales Operations & Governance, Sales Reporting, Forecasting & CRM Excellence

Why It Might Be a Fit

Strong analytical skills, experience in CRM systems, proficiency in Excel, and excellent communication skills.

Requirements

• Bachelor’s degree in Business Administration or a related discipline.
• Minimum of 7 years’ experience in Sales Operations, Commercial Operations, Business Operations, or similar roles.
• Strong analytical skills with experience in dashboards, reporting, KPIs, sales forecasting, and performance analysis.
• Hands-on experience with CRM systems (Salesforce, Dynamics, or similar).
• Proficiency in Excel, reporting tools, and basic data analysis; experience with BI tools (Power BI, Tableau, etc.) is an advantage.
• Experience with Oracle – process improvement projects or transformational execution is an advantage.
• Strong process orientation, with the ability to define workflows, enforce standards, and maintain governance across multiple markets.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.