Sales Operations & Support Lead Coordinator

Role Overview

The Lead Coordinator – Order Management is a senior-level role responsible for driving operational excellence across the end-to-end Order-to-Cash process. This position supports high-value and complex order flows involving resellers, OEMs, and direct customers, while leading coordination efforts with internal and external stakeholders to ensure order accuracy, fulfillment readiness, and issue resolution.

What You Will Do

Manage and process complex and specialized customer orders, review and validate critical customer data, monitor and process Return Materials Authorizations (RMA), lead recurring operational meetings and calls with Sales, Production, Finance, and other stakeholders, and maintain rigorous order hygiene by monitoring SSD alignment, backlog push-outs, and unprocessed order queues.

Why It Might Be a Fit

The successful candidate will have a deep knowledge of ERP systems, BOM structures, and order configuration tools, strong analytical skills, excellent communication, stakeholder management, and leadership skills, and proven ability to manage escalations and lead cross-functional teams toward resolution.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, or related discipline
• Minimum 5+ years of experience in order management within manufacturing or engineering industries, including supervisory or lead responsibilities
• Deep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools
• Strong analytical skills with keen attention to detail and problem-solving capabilities
• Excellent communication, stakeholder management, and leadership skills
• Proven ability to manage escalations and lead cross-functional teams toward resolution
• Experience in shared services or back-office models strongly preferred
• Proficiency in MS Excel and reporting tools (e.g., Power BI) advantageous