Sr. Customer Success Manager, GSA

Role Overview

The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This role interfaces daily with customers and logistics, and is the Service point of contact operationally and administratively for each customer assigned.

What You Will Do

Manages a select list of customer accounts, develops and maintains Account Plans, presents Quarterly Business Reviews, makes periodic visits to assigned accounts, and establishes and manages account Key Performance Indicators (KPI’s).

Why It Might Be a Fit

This role requires excellent communication, customer service, organizational, analytical, and interpersonal skills, as well as the ability to work and multi-task in a fast-paced environment.

Requirements

• 7-10 years experience
• Excellent communication, both written and verbal
• Excellent customer service skills
• Excellent organizational, analytical, and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments
• Ability to work and multi-task in a fast-paced matrix environment
• Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment
• A high degree of problem-solving ability, creativity and independent judgment
• The ability to think and act strategically, utilizing account plans to set specific account objectives
• Work with minimal supervision

Benefits

• Dental insurance
• Vision insurance
• Time travel required (25%)