Role Overview
This is a hands-on leadership role where you will lead a team of retention specialists, coach your team, build the playbook, and bring inactive customers back to a leading cryptocurrency kiosk platform.
What You Will Do
You will lead the retention team, drive repeat transactions, customer reactivation, and revenue growth, and join calls yourself to lead by example.
Why It Might Be a Fit
Your success will be measured by your team’s results and by real, trackable revenue recovered.
Requirements
- At least 3 years of supervisory or leadership experience in customer retention, outbound sales, or contact center operations.
- Proven success in customer conversion, retention, and reactivation, while leading a performance-driven team.
- Experience building SOPs, call scripts, and training materials.
- Strong coaching, objection-handling, and communication skills.
- Strong analytical skills, with the ability to turn performance data into clear action plans.
- Ability to balance hands-on customer work with team management in a fast-paced, entrepreneurial environment.
- Proficiency in Microsoft Office, especially Excel, and experience with CRM and outbound calling platforms.
- Comfort using AI tools to support research, scripting, and daily productivity is a strong plus.
- Bonus: experience in fintech, financial services, cryptocurrency, or a regulated environment.
- Bonus: basic knowledge of cryptocurrency and blockchain, and genuine passion for fintech.
Benefits
- Competitive salary in USD
- Performance based incentives
- 10 paid vacation days per year plus all U.S. federal holidays
- 100% remote work from anywhere in LATAM or Europe with a professional home setup
To apply for this job please visit veta-virtual-inc.breezy.hr.
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