Customer Experience Coordinator (Part Time)

Role Overview

As a Customer Experience Coordinator, you will define the customer’s experience through service, focus, and participation. You will be outgoing and personable, conducting yourself professionally in demeanor and presence. You will find ways to say YES and put pets and customers’ experience above all else.

What You Will Do

Greet every customer with warmth and urgency, oversee customer communications, deliver personalized experiences, listen with empathy, and resolve concerns quickly.

Why It Might Be a Fit

You will have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.

Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills
• Ability to multitask and thrive amid chaos
• High emotional intelligence
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Willingness to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis

Benefits

• Competitive compensation
• Flexible work schedules
• Generous employee referral program
• Comfy scrubs
• Cool VEG swag
• Food in the fridge
• Travel stipend ($1,000/year for part-time credentialed VEGgies, $400/year for part-time uncredentialed VEGgies)
• Unlimited ER CE