Customer Experience Coordinator (Per Diem)

Role Overview

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation. You will greet every customer with warmth and urgency, oversee all customer communications, and deliver personalized experiences.

What You Will Do

Your responsibilities will include greeting customers, overseeing customer communications, delivering personalized experiences, listening with empathy, resolving concerns quickly, and anticipating issues before they escalate.

Why It Might Be a Fit

You will be a good fit for this role if you are empathetic, have a sense of humility, feel a strong sense of ownership over your work, and are curious by nature.

Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills; able to interact positively with anyone and everyone
• The ability to multitask and thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Benefits

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous employee referral program
• Comfy scrubs
• Cool VEG swag
• Food in the fridge for when you’re hungry