Role Overview
Define the customer’s experience through service, focus, and participation, perfecting the experience before, during, and after their time at VEG. Conduct yourself professionally in demeanor and presence, and put pets and customers’ experience above all else.
What You Will Do
Greet customers with warmth and urgency, oversee customer communications, deliver personalized experiences, listen with empathy, and provide guidance on financial options.
Why It Might Be a Fit
Empathetic, instinctively taking a people-centric approach, with a sense of humility, ownership over work, and a strong sense of responsibility for outcomes.
Requirements
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Benefits
- Competitive compensation
- Flexible work schedules to support your life outside of work
- Generous employee referral program
- Comfy scrubs
- Cool VEG swag
- Food in the fridge for when you’re hungry
To apply for this job please visit boards.greenhouse.io.
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