Manager, Customer Experience

Manager, Customer Experience role at VIA Rail, responsible for leading the onboard services team and ensuring delivery of high-quality customer-focused services.

Requirements

• Bachelor’s degree in management or a related field
• Minimum of five years of experience in a supervisory role in a unionized environment
• Excellent verbal and written communication skills (English and French)
• Proven expertise in customer service with strong knowledge of health and safety
• Good understanding of the Canada Labour Code and human rights legislation
• Proficiency in Microsoft Office Suite
• Flexibility and availability to travel and work variable schedules, including weekends and holidays