Customer Experience Specialist

Role Overview

The Customer Experience Specialist is responsible for delivering exceptional customer experiences across all customer touchpoints, managing meeting room and event space bookings, and coordinating workplace services.

What You Will Do

The role involves acting as the front-of-house point of contact for meeting room, event, workplace, and facilities enquiries, delivering a professional and customer-focused service, and managing event logistics, including catering, AV, room setups, visitor access, and signage.

Why It Might Be a Fit

The ideal candidate will have experience in Customer Experience, Customer Service, Hospitality Management, Workplace Experience, Events Coordination, or a related field, and possess strong event planning, coordination, hospitality, and workplace management experience.

Requirements

• Exceptional customer service and relationship management skills
• Strong event planning, coordination, hospitality, and workplace management experience
• Excellent verbal and written communication skills
• Strong organisational and time-management skills with the ability to manage multiple priorities
• Problem-solving and conflict-resolution abilities
• High attention to detail and proactive approach to service delivery
• Experience managing contractors, facilities-related processes, and workplace operations
• Proficiency with CRM systems, Microsoft Office applications, facilities management systems, and room/event booking platforms
• Ability to work collaboratively with stakeholders at all levels
• Professional, customer-focused, and service-oriented mindset
• Maintains a calm, positive, and professional demeanour in fast-paced or high-pressure situations, demonstrating resilience and the ability to manage challenges effectively

Benefits

• Dental insurance
• Vision insurance