Customer Success Manager (Ticketing)

Role Overview

As a Customer Success Manager, you will support event organizers in setting up new or existing events in our system. Your core tasks include creating events, seating plans, price lists, layouts, contingents, and stores. You will also actively advise and support our customers through phone calls and helpdesk work.

What You Will Do

Your daily tasks will include creating events, supporting customers, and staffing the helpdesk for automation in customer support.

Why It Might Be a Fit

We are looking for a team member with a high affinity for software and event topics, who can present themselves confidently to our customers every day.

Requirements

• High affinity for software
• Great interest in event topics
• Fluent in German and English (written/spoken)
• Confident appearance in customer contact

Benefits

• Lunch-Meal Bonus
• Discounts & Tickets
• Personal development
• Team Happenings