Customer Experience Representative

Role Overview

As a Customer Experience Representative, you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing.

What You Will Do

Key responsibilities include understanding customer needs, providing quotes and pricing, processing orders, and addressing customer concerns.

Why It Might Be a Fit

The ideal candidate will have 2-3 years of experience in customer service, inside sales, or telesales, and strong Microsoft Office skills, especially Excel, Word, and Outlook.

Requirements

• High school diploma or GED required
• 2-3 years of experience in customer service, inside sales, or telesales
• Familiarity with wholesale or retail sales principles and customer interaction best practices
• Strong Microsoft Office skills, especially Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Ability to interpret technical documents and explain product features clearly
• Confident problem-solver with great attention to detail
• Highly organized, self-motivated, and capable of multitasking
• Proven ability to build long-term customer relationships

Benefits

• Multiple affordable medical plan options (PPO & HSA)
• Dental and optional vision coverage
• Life, short-term, and long-term disability insurance
• Optional pet insurance
• Employee & friend/family discounts on tile products
• 401(k) plan
• Generous paid time off, sick days, and holiday policies

Tagged as: Excel