Growth & Retention Executive

Role Overview

Join a fast-growing e-commerce business as a Growth & Retention Executive, responsible for building systems, implementing automation, and improving customer experiences. The role requires a technically minded, commercially aware professional who can take ownership of projects and create scalable processes.

What You Will Do

Key responsibilities include customer support systems implementation, WhatsApp marketing and customer retention, business process automation, paid media and growth operations, and e-commerce and marketplace operations.

Why It Might Be a Fit

The ideal candidate will be a proactive, resourceful, and technically capable individual with a strong hands-on approach to building and implementing solutions, a genuine interest in automation and process improvement, and excellent communication and stakeholder management skills.

Requirements

• Approximately 2–5 years of experience in e-commerce operations, growth operations, marketing operations, customer experience operations or a related field.
• Proven hands-on experience building and implementing operational systems or automation workflows.
• Experience with at least one of the following: customer support platform selection, implementation and integration, WhatsApp, SMS or email marketing automation funnels, business process automation using Zapier, Make, n8n or similar tools.
• Working knowledge of Shopify and e-commerce marketplace operations.
• Familiarity with Takealot Seller Portal and/or Amazon Seller Central.
• Strong analytical, problem-solving and organisational skills.
• Ability to independently manage projects from initial planning through implementation.

Benefits

• Hybrid working after a 3-month probation period
• International expansion opportunities
• Opportunity to make a measurable impact on business efficiency, customer retention, and growth