Senior Manager, Product Operations

Role Overview

The Senior Manager, Product Operations will lead the daily operating rhythm for Open USD and oversee operational processes for select Commercial and Money Movement Solutions (CMS) stablecoin-enabled use cases. This role will own the operating framework for Visa Stablecoin Platform’s (VSP) role in the stablecoin legs of those flows, ensuring disciplined daily monitoring, automated reporting, scheduling and workflow management, issue tracking, escalation coordination, operational readiness, and cross-functional execution for activities that touch Visa’s stablecoin product and infrastructure.

What You Will Do

The Senior Manager will establish and enforce operating cadences across product, compliance, legal, risk, operations, data, technology, treasury, settlement, Visa Direct, and client-facing teams. They will direct daily product monitoring, establish automated reporting and alerting, manage recurring schedules and operational calendars, lead issues and escalations through resolution, oversee refund and exception processes where applicable, and provide senior stakeholders with timely, decision-ready visibility.

Why It Might Be a Fit

The ideal candidate is a seasoned operator who combines strong judgment and executive communication with excellent capabilities in workflow automation, job scheduling, operational reporting, data analysis, and continuous process improvement. They will lead cross-functional operating reviews and governance forums, set agendas, maintain action logs, drive timely decisions, and hold owners accountable for commitments.

Requirements

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 10 or more years of relevant experience, including experience leading operational functions or major cross-functional programs in payments, money movement, treasury, settlement, digital assets, stablecoins, blockchain infrastructure, wallets, or tokenized money
• Significant experience leading product operations, platform operations, technical operations, or operational excellence for complex, high-availability products
• Demonstrated ownership of daily business-critical operations, including recurring schedules, reporting cadences, controls, incident response, escalations, and cross-functional follow-through
• Excellent automation skills, with experience designing and implementing workflow automation, scheduled jobs, alerts, data validations, reconciliations, and automated reporting using enterprise workflow, analytics, scripting, or low-code tools
• Advanced experience building operational dashboards, metrics, scorecards, and executive reports from multiple data sources, with strong attention to data quality, controls, and actionable insights
• Strong scheduling and workload-management capabilities, including governance of recurring operational processes, dependencies, deadlines, coverage, and time-sensitive deliverables across global teams
• Deep functional knowledge of the cryptocurrency and stablecoin ecosystem, including permissionless blockchain technology and existing retail and commercial payment solutions
• Strong understanding of banking, treasury, cross-border payments, payment authorization, clearing, settlement, reconciliation, liquidity, and operational risk concepts
• Proven ability to lead complex cross-functional initiatives, influence senior stakeholders, resolve ambiguity, and drive accountable execution without direct authority
• Excellent analytical, problem-solving, and root-cause analysis skills, with the ability to anticipate operational risks and translate findings into scalable solutions
• Executive-level written and verbal communication skills, including the ability to produce concise operating updates, risk summaries, recommendations, and presentations
• Expert proficiency with Jira Align and Jira, including workflow design, dependency tracking, operational dashboards, and execution reporting
• Advanced capability in requirements decomposition, process mapping, operating-model design, and documentation using methods such as BPMN or UML
• Experience leading Agile or cross-functional delivery teams through estimation, requirements definition, execution tracking, testing, release readiness, and post-launch operations
• Experience defining test strategies, writing test cases, leading user acceptance testing, and validating that business and operational requirements have been met
• Ability to support a global operating model, including critical meetings and escalations across multiple time zones and occasional evening coverage
• Ability to create compelling executive presentations and communicate effectively with technical, product, business, risk, and client-facing audiences
• Working knowledge of API testing and operational tooling such as Postman or similar platforms
• Experience with release management, production readiness, change governance, and maintaining complete documentation for product releases and operating procedures
• Hands-on experience with automation and analytics platforms, scheduling or orchestration tools, SQL, scripting, business intelligence tools, APIs, and enterprise workflow solutions
• Experience creating scalable reporting architectures, automated control frameworks, operational command centers, or service-management capabilities for global products
• Experience with developer portals, OpenAPI specifications, Postman collections, SDKs, sandbox environments, API analytics, observability, monitoring, and client integration tooling
• Experience operating in a regulated environment and partnering closely with compliance, risk, legal, privacy, information security, financial crime, audit, or controls teams
• Experience designing scalable implementation methodologies, certification processes, partner onboarding models, tiered support models, and operational service levels for global products
• Demonstrated ability to mentor team members, lead through influence, and raise operational standards across distributed teams

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Tagged as: Data Analysis, SQL