Senior Service Experience Consultant, Client Services Go-to-Market Services

Role Overview

The Sr. Service Experience Consultant is an individual contributor role within the Client Services Go-to-Market Services organization responsible for designing and optimizing the end-to-end client experience for new stablecoin products.

What You Will Do

This role offers a unique opportunity to shape how stablecoins are operationalized at global scale within Visa’s regulated, trusted payments network.

Why It Might Be a Fit

Successful candidates have some experience with digital assets and cryptocurrencies and are eager to develop deep subject matter expertise in stablecoins, blockchain technologies, tokenized assets, money movement, and settlement.

Requirements

• 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• Work experience with digital assets and cryptocurrency.
• Experience defining and managing the end-to-end client experience for new digital products and services and championing the voice of the customer to influence product design.
• Candidate must be a self-starter and have a disposition to work independently with a willingness to take on new challenges, adapt to changing priorities, and work with ambiguity.
• Experience or familiarity with program management, project management, and product management using agile/waterfall methodologies.
• Proficient with Microsoft Office Applications (Outlook, Excel, PowerPoint, Visio).

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program