Vice President, Client Services Go-to-Market Services North America

Role Overview

The Vice President, Client Services Go-to-Market Services – North America (CS NA GTMS) is responsible for ensuring that every Visa product, release, and ecosystem mandate lands cleanly in the North America market and performs reliably for our clients post-launch.

What You Will Do

Own the NA Client Services readiness track for every Business Enhancement Release (BER) and VisaNet / platform release across Consumer, VAS, CMS, and DPS – from scoping and impact assessment through client communications, internal enablement, go-live, and hypercare.

Why It Might Be a Fit

This leader directly protects client experience, accelerates time-to-revenue, and reduces operational risk for the largest and most complex Visa clients in the region.

Requirements

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or at least 8 years of work experience with a PhD
• 15 or more years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD, PhD)
• Deep working knowledge of the payments-processing stack and ecosystem players – issuers, acquirers, processors, networks, gateways, PSPs, orchestration layers, token service providers, and fintech enablers – and how servicing and incident management flow across them
• Demonstrated experience owning release readiness, new-product launch readiness, incident / problem management, or pricing deployment at scale for a complex B2B or B2B2C product portfolio
• Proven ability to serve as the structured voice of the client into Product and Technology, and to drive sustainable root-cause fixes rather than one-time remediations
• Track record of designing and scaling servicing models for new products – including SLAs, escalation frameworks, tooling, and cost-to-serve targets
• Experience operating across multiple business units or product lines simultaneously; comfort with portfolio-level trade-offs and governance
• Strong grasp of modern service-engineering practices: observability, telemetry, defect / problem management, change management, and the use of AI/automation to reduce service intensity
• Executive communication and influence skills – able to earn trust with SVP/VP partners in Product, Technology, Risk, Legal, and Sales, and to represent Client Services externally with the largest NA clients
• Demonstrated ability to lead cross-functional teams through high-impact, unprecedented business issues in a highly matrixed global organization
• Strong people leader with a track record of building high-performing, diverse teams

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program