Customer Experience Specialist

Role Overview

The initial point of contact for providing excellent customer service to our customers. Primary focus on the customer’s experience.

What You Will Do

Operates the telephone switchboard console, receiving incoming calls, and interacts effectively with customers to provide immediate solutions to meet the customer’s needs.

Why It Might Be a Fit

This role requires knowledge of effective customer service techniques, ability to learn and accurately utilize a multi-line telephone system, and the ability to manage multiple priorities.

Requirements

• High school diploma or general education degree (GED)
• Two years experience in retail banking or an equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide
• Ability to compute rate and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel, Power Point)
• Considerable knowledge of effective customer service techniques, ability to learn and accurately utilize a multi-line telephone system, ability to use fax machine, photo copier, and other common office equipment, and the ability to manage multiple priorities