Customer Success Manager (Remote – Mex)

Role Overview

The Customer Success Manager is crucial for maintaining and expanding relationships with corporate partners, ensuring full utilization of services, and maximizing participant engagement.

What You Will Do

The CSM will be responsible for strategizing account growth, developing tailored account plans, leading key client initiatives, and supporting the Sales team with client renewals and negotiations.

Why It Might Be a Fit

The ideal candidate will bring a strategic vision, a deep passion for the mission, and the agility required to thrive in a fast-paced, start-up tech environment.

Requirements

• 4+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
• Experience working in a fast-paced startup environment, particularly enterprise SaaS
• Fluency in demonstrating value through customer stories, data, and unique insights
• Strong organizational skills and the ability to create structure in ambiguous situations
• Detail-oriented while maintaining the ability to drive towards overarching goals
• Ability to learn quickly and grasp different processes and/or systems
• Excellent written, verbal, and presentation communication and interpersonal skills
• A team player who can foster relationships and communicate effectively across departments
• Competence using sales management and internal communication tools, including Hubspot, Gong, Slack, Monday.com, and others
• A genuine desire to satisfy the needs of our clients
• Passion for our mission and the desire to make an impact in the world through technology
• Comfortable pulling, analyzing, and visualizing your own account data
• Experience working across internal teams to get things done without direct authority, and a track record of driving improvement projects beyond your own accounts
• Experience managing relationships with multiple stakeholders inside an account

Benefits

• Unlimited PTO + Holiday + Birthday off!
• Unlimited Social Impact Time Off (SITO)
• A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club

Tagged as: HubSpot