Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager will be Vistar’s primary operational and customer-facing resource in Japan, supporting customers throughout their lifecycle and serving as the local link between customers and Vistar’s teams.

What You Will Do

The role will involve owning the operational customer relationship, coordinating customer onboarding and implementation, acting as the first line of support for Enterprise platform issues, and working with the APAC Enterprise team to drive product adoption and feedback.

Why It Might Be a Fit

The ideal candidate will be customer-focused, technically curious, and highly organized, with strong problem-solving skills and the ability to communicate clearly across customers and internal teams.

Requirements

• 3-5+ years of experience supporting, implementing or managing enterprise SaaS or B2B software customers
• Fluent Japanese and strong business-level English communication skills
• Experience in customer success, technical support, software implementation or a similar customer-facing operational role
• Strong problem-solving skills and the ability to translate technical issues into clear customer communications
• Experience deploying and supporting software products, including integrations and user-facing applications
• Comfort troubleshooting APIs and web-based software; experience with Postman, command-line tools, HTML, JavaScript or SQL is advantageous
• Strong organizational and project-management skills, with the ability to manage multiple customers, priorities and stakeholders

Benefits

• Flexible, supportive and fast-growing global company culture
• Direct collaboration with regional and global Operations, Product, Engineering and Enterprise teams
• Competitive compensation and company benefits, which vary by region